Returns
The modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section entitled "Instructions on the right of withdrawal for consumers".
Prior to return, customers are requested to announce the return of the goods to the seller at [email protected]. In this way, they enable the seller to assign the products as quickly as possible.
Customers are requested to return the goods as prepaid packages to the seller and to keep the receipt.
Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the purchaser's possession, other suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to defective packaging.